FAQ Information.

A. No. We can’t issue cash refunds, sorry. This is mainly to keep administrative costs down, so we can keep commission levels high. Credit balances will be left on your account for as long as the account is open, so you can draw on them at any time against purchases. They don’t expire, in other words. If you have a CRÉCY Trade account, the expectation is that you’ll have a regular requirement for purchases from CRÉCY, so the regular quarterly commission will come in handy.